We are here to support you – the entrepreneur – succeed in your passion.

A Virtual Assistant is right for you, if:

You are overwhelmed with your workload.

You need help organizing and staying on top of administrative
and operational duties.

You want to focus more on what you and only you can do.

You want to be less stressed and more productive.

You need support, but not a full-time employee.

You don’t have time to recruit, hire and train an employee.

You need more balance in your life.

We can help!

Connect with us today and start receiving the support you deserve.

Panel 1

About Us

Our Values

Integrity – Support – Teamwork – Transparency

Our Vision

Our vision is to be a leader in the virtual assistance industry by providing affordable administrative and business support to coaches and entrepreneurs.

Our Mission

Our mission is to help coaches and entrepreneurs thrive by providing an un-paralleled level of support through knowledge, strategy, meaningful contribution and an invested interest in the success of their business.

We are here to support you – the entrepreneur – succeed in your passion.


My Story – Sandra Maule, Owner

Life is about balance and, as a mother of two small children, commuting to the same job at the same time next to the same people every day didn’t feel balanced. I wanted the flexibility to be there for my children on their first day of preschool, to help out with field trips and to play an active role in their education, while still making a financial contribution to my family.

I have always been passionate about helping others, and wanted to find a way to make a career out of it. That is how the idea of having my own business, providing virtual administrative and business support, was born. I can apply my skills and knowledge learned over the years to help others succeed, while maintaining the flexibility needed to be the mom I aspire to be.

Educated in Business, I have worked in both the public and private sectors in many different capacities, from Finance to Records Management to Operations to Customer Service. I have experienced first-hand how important it is to have a professional, experienced and efficient support system behind you and your business. My goal is to provide that needed support for businesses like yours.

A Unique Skill-Set

Providing virtual support for businesses requires a broad range of skills. In addition to exemplary time-management and organizational skills, which are critical to providing virtual support, I am a tech-savvy individual proficient in numerous computer and web-based applications, including the Adobe Master Collection, Microsoft Office Suite, Infusionsoft, Convertkit, and many more. I also hold a Social Media Certification and am a member of the Canadian Association of Virtual Assistants.

An analytical thinker with great attention to detail, combined with a passion for the creative, I am happy to tackle any task or project sent my way – no matter how big or small.

I look forward to working with you, and to demonstrate how we can be of value to you and your business.

Up Virtual Business Support Services is based in Langley, British Columbia, Canada.


Stefanie Eastcott – Virtual Assistant

Stefanie is a self-taught creative professional, with many years of world-wide office administration and marketing experience, excelling in customer service and attention to detail. She thrives on delivering projects on-time and with a creative flair. A versatile problem solver and analytical thinker with the ability to adapt to an ever-changing environment.

Stefanie enjoys the challenge to learn new programs and is constantly updating her skills, from her latest Social Media Marketing Certification or learning the intricacies of online webinar programs to working with online CRM programs.

With a background in Marketing & Sales as well as an avid graphic design junkie, Stefanie brings many talents to the Up Virtual Team.  Between her forward thinking, problem solving abilities and creativity, Stefanie is an asset to any project – big or small.


Jennifer Jones – Virtual Assistant

Jennifer has over fourteen years experience in the financial industry, specializing in project management and software development. She excels at optimizing existing processes and working with stakeholders to implement superior solutions.

Jennifer is a team player with proven leadership capability. Her key skills include project management, technical support (remote and face-to-face), end-to-end software development (analysis, design, testing, and implementation), database management, research, and technical writing. Her soft skills include a strong attention to detail, excellent communication skills and a keen ability to ‘bridge the business to technical gap’.

 

 

Panel 2

Services Menu

Administrative Support

Administrative Support includes anything you would expect an administrative assistant or office manager to handle. This includes, but is certainly not limited to:

  • calendar management
  • client on-boarding and support
  • documenting standard operating procedures
  • email correspondence
  • meeting bookings
  • preparing contracts
  • travel arrangements
  • virtual records management

Graphic Design / Document Creation

Our designers make everything look better – seriously. Here are just a few items we can create and maintain for you:

  • business cards
  • business forms
  • logos
  • presentations
  • sales sheets
  • social media ads
  • training materials

Operations and Marketing Support

Operations and Marketing Support includes all the details of running your day-to-day business. Here are some examples of what we can help with:

  • email automation
  • landing pages
  • set up of apps and cloud-based applications to increase efficiency and organization
  • social media management
  • technical assistance for web-based meetings and webinars
  • website updates

What You Can Expect

Communication

The backbone to a great team is communication. During our introductory meeting, we will schedule weekly or bi-weekly calls with our clients to ensure that we are always on the same page when it comes to priorities, progress and deadlines. We are also available to meet outside of scheduled meeting times to discuss urgent projects or special events.

Project Management

To ensure that all the details are in one place, we are strong believers in project management/collaboration apps (Asana, Basecamp, Teamwork, and so on). We can seamlessly integrate into our client’s current project management/collaboration system, or can add a client to ours (we use Teamwork). That way, the client can post tasks, projects, comments and set priorities all in one central place.

Contract and Payment

After our introductory meeting, we will send you over a service contract that outlines the agreed-upon services. Invoices are detailed so that the client knows how much time has been spent on each category of tasks or projects.

Support and Social Media Management Packages are available at a flat monthly rate, depending on the clients’ needs, and are billed monthly.  

Confidentiality/Non-Disclosure

Within the service contract provided by Up Virtual is a Confidentiality Agreement, however we welcome our clients to provide their own Confidentiality/Non-Disclosure Agreement should the written agreement not be sufficient.

Panel 3

Contact Us

We’d love to hear from you!
If you would like further information about our Services or to set up an Introductory Meeting, please fill out the contact form below.

Panel 4

What our Clients are Saying

Impeccably accurate!

Sandra operates at a higher level than other VA’s that I have worked. Sandra and her team are technically savvy, impeccably accurate and they help integrate and document the systems as they are developed. Once I have handed over responsibility of a task I don’t worry about it because I know it’s getting done and getting done right as designed. Up Virtual to me feels like they are always there and they have my back. Well done to Sandra for creating this trusted model. Whew!

Beverlee R., CEO and Founder


Absolutely Fantastic!

My company has been working with Up Virtual for almost two years now. The experience has been absolutely fantastic! Very professional, prompt, friendly, great troubleshooters and customer service oriented. I have worked with other virtual support before and by far Sandra and her team at Up Virtual provide superior support.

— Alison H., CEO and Founder


The Best Support!

Sandra and her team at Up Virtual are wonderful – they have proved to be the best support I have ever received!

— Jocelyn M., Entrepreneur