Administrative Support includes anything you would expect an administrative assistant or office manager to handle. This includes, but is certainly not limited to:
- calendar management
- client on-boarding and support
- documenting standard operating procedures
- email correspondence
- meeting bookings
- preparing contracts
- travel arrangements
- virtual records management
Graphic Design / Document Creation
Our designers make everything look better – seriously. Here are just a few items we can create and maintain for you:
- business cards
- business forms
- sales sheets
- social media ads
- training materials
Operations and Marketing Support
Operations and Marketing Support includes all the details of running your day-to-day business. Here are some examples of what we can help with:
- email automation
- landing pages
- set up of apps and cloud-based applications to increase efficiency and organization
- social media management
- technical assistance for web-based meetings and webinars
- website updates
What You Can Expect
The backbone to a great team is communication. During our introductory meeting, we will schedule weekly or bi-weekly calls with our clients to ensure that we are always on the same page when it comes to priorities, progress and deadlines. We are also available to meet outside of scheduled meeting times to discuss urgent projects or special events.
To ensure that all the details are in one place, we are strong believers in project management/collaboration apps (Asana, Basecamp, Teamwork, and so on). We can seamlessly integrate into our client’s current project management/collaboration system, or can add a client to ours (we use Teamwork). That way, the client can post tasks, projects, comments and set priorities all in one central place.
Contract and Payment
After our introductory meeting, we will send you over a service contract that outlines the agreed-upon services. Invoices are detailed so that the client knows how much time has been spent on each category of tasks or projects.
Support and Social Media Management Packages are available at a flat monthly rate, depending on the clients’ needs, and are billed monthly.
Within the service contract provided by Up Virtual is a Confidentiality Agreement, however we welcome our clients to provide their own Confidentiality/Non-Disclosure Agreement should the written agreement not be sufficient.